These Terms and Conditions of Sale govern all sales made on www.helwe.com. By placing an order, you confirm that you have read, understood, and agreed to these terms without reservation.

• Helwe Natural Cosmetics SAL3858733
• Email: info@helwecosmetics.com
• Phone: +961 81 900 663

1. Placing Orders:
   Orders can be placed exclusively via www.helwe.com. You are responsible for ensuring that the information you provide is accurate and complete.
2. Order Confirmation:
   Once your order is placed, you will receive an email confirmation. This confirmation does not constitute acceptance of the order. We reserve the right to cancel or refuse an order for any reason, including:

• Unavailability of products.
• Payment issues.
• Suspicion of fraudulent activity.

3. Changes to Orders: You may request modifications to your order before it is shipped by contacting us promptly. Changes are subject to availability.

1. Pricing:
   All prices on our website are displayed in USD and include applicable taxes unless stated otherwise. Shipping costs are calculated at checkout.
2. Payment Methods:
   We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• Cash at Delivery

Payment must be completed at the time of purchase. All transactions are processed securely.

3. Errors: In case of pricing or typographical errors, we reserve the right to cancel orders or adjust prices.

1. Shipping Policy: We ship internationally. Delivery times and costs are estimated during checkout.
2. Delays: We are not liable for delays caused by external factors such as customs clearance, weather, or courier issues.
3. Risk Transfer: Ownership and risk transfer to the buyer upon delivery.

• Return Policy: Customers may return products within 10 days of receipt if they are unused, unworn, unopened, and in their original packaging, and accompanied by the receipt or proof of purchase.
• Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.
• Exchanges: Items may be exchanged within 10 days of receipt as long as they are in the same condition as received—unused, unworn, and in their original packaging.
• Refunds: Approved returns will be refunded using the same payment method used for the original purchase. Shipping costs are non-refundable unless the return is due to our error. Items must be in the same condition as received—unused, unworn, and in their original packaging.
• Procedure: To initiate a return, please contact us with your order number, proof of purchase, and the reason for the return or exchange.

We are not liable for indirect damages resulting from product misuse or failure to comply with instructions. Our maximum liability is limited to the purchase price of the product.

Your personal information is collected and processed in accordance with our Privacy Policy. By placing an order, you consent to the collection and use of your data as described in our policy.

We are not liable for failure or delay in fulfilling our obligations due to circumstances beyond our control, such as natural disasters, strikes, or government actions.

These Terms and Conditions of Sale are governed by the laws of Lebanon. Any disputes arising from or relating to these terms will be subject to the exclusive jurisdiction of the competent courts in Lebanon.

For any questions about these terms, please contact us at:
Email: at info@helwecosmetics.com
Phone: +961 81 900 663