FAQ

Helwé's products are formulated with high-quality natural ingredients, including cold-pressed vegetable oils, waxes, vitamins, and extracts from aromatic plants, fruits, and vegetables sourced from the Mediterranean region and various areas of Lebanon. Helwé also incorporates scientifically backed active ingredients such as Bakuchiol, Vitamin C, Niacinamide, Hyaluronic Acid, AHAs, BHAs, Collagen, Pea Peptides, Azelaic Acid, and Centella Asiatica.

Yes, Helwé's products are safe, natural and free from harmful chemicals like parabens, sulfates, mineral oils, methylchloroisothiazolinone, methylisothiazolinone, animal oils, coal tar dyes, formaldehyde, mercury, and oxybenzone. Helwé prioritizes clean, non-toxic formulations to ensure safety for both humans and the planet.

Yes, Helwé is committed to sustainability and social responsibility. Helwé prioritizes eco-friendly production and packaging practices, using recyclable materials and promoting recycling and reusing initiatives to minimize waste and support a circular economy. Additionally, our products are cruelty-free, showcasing our dedication to creating safe and responsible skincare.

Yes, Helwé products are dermatologist-tested and are even recommended and prescribed by dermatologists for their effectiveness and safety.

Helwé offers a wide range of products tailored to various skin types and concerns. You can take an online skin diagnosis to receive personalized product recommendations. For even more tailored advice, Helwé provides free skin consultations with our skincare experts, helping you choose the best products and routines for your unique needs.

Yes, but not all of them. Helwé's products are formulated to be natural, gentle, and non-irritating, excluding common irritants such as alcohol and certain essential oils known to trigger reactions. However, individual skin sensitivities can vary. Helwé offers a range of products specifically suited for very sensitive skin, including Prodige Démaquillant Hydratant, Brume Douce, Sérum Hydratation Intense, and Sérum Longévité, as well as all creams except Crème Énergie. These products are designed to nourish and protect the skin without causing irritation.

When it comes to treatments, we customize them to suit sensitive skin. You can choose from our range of treatments, and we will tailor them to meet your skin's specific needs.

Yes, many Helwé products are safe for use during pregnancy or while breastfeeding, as they prioritize gentle, non-toxic, and nourishing ingredients. Pregnancy can bring various skin changes such as dryness, sensitivity, and hyperpigmentation, and Helwé’s formulations aim to support these needs with safe, natural solutions.

However, it's essential to avoid certain ingredients during pregnancy, such as retinoids, high levels of salicylic acid, and certain essential oils. Helwé avoids harmful ingredients like alcohol, parabens, and synthetic chemicals, providing safer options for expectant and new mothers.

For pregnancy-safe options, Helwé recommends products like Prodige Démaquillant Hydratant, Brume Douce, Crème Éternelle, and Sérum Hydratation Intense, which are designed to be nourishing and gentle on sensitive skin. It is always best to consult with a healthcare provider before starting new skincare products during pregnancy or breastfeeding. Check this article for more details.

When it comes to treatments, we customize them to suit the needs of pregnancy. You can choose from our range of treatments, and we will tailor them to meet your specific requirements.

Helwé offers targeted solutions for various skin concerns, including acne, enlarged pores, rosacea, dull complexion, blotchy skin, and skin aging. Our formulations combine powerful active ingredients with plant-based components to deliver effective results. You can find targeted skin sets in our e-shop that address your specific skin concerns.

Helwé's products are available through our online e-shop, categorized by product type, ingredient, skin type, and skin concern. Helwé also has a physical boutique located in Ashrafieh.

Helwé products have a usage life of 6 months to 1 year after opening. They should be stored at room temperature to maintain their effectiveness. However, Sérum Radieux should be refrigerated to ensure optimal freshness and potency, as it contains L-ascorbic vitamin C, which is known to destabilize rapidly.

Yes, we do. Contact us on whatsapp: +961 81 900 663 to learn more about the shipping fee and delivery time.

Shipping Fees depends on each zone.

1. Shipping zone: Lebanon (wakilni)

  • Inside Beirut: 3 USD
  • Outside Beirut: 4 USD

2. Shipping zone: Europe (La poste)

  • Inside Paris: 5 Euros
  • Inside Europe: Fees depend on order weight and distance from Lebanon.

3. Shipping zone: Rest of the world (Sea and Sky)

Fees depend on order weight and distance from Lebanon.

4. Shipping zone: GCC (wakilni)

Coming Soon

  • In the UAE: 7 USD
  • Other GCC countries: 9 USD

Delivery times vary by zone. See details below:

1. Shipping zone: Lebanon (wakilni)

  • Inside Beirut: 1-2 days
  • Outside Beirut: 3-5 days

2. Shipping zone: Europe (La poste)

  • Inside Paris: 2-3 days
  • Inside Europe: 3-5 days

3. Shipping zone: Rest of the world (Sea and Sky)

Delivery time: Less than a week

4. Shipping zone: GCC (wakilni)

Coming soon.

  • In the UAE: 48h maximum
  • Other GCC countries: 3-5 days

Eligibility:

  • Products can be returned within 10 days of receipt.
  • Items must be unused, unopened, and in their original packaging.

Refunds:

  • Approved returns will be refunded via cash.
  • Shipping costs are non-refundable, except in cases where the return is due to an error on our part.

Procedure:

  1. Contact us with your order number and the reason for the return.
  2. Follow the instructions provided by our team to complete the return process.

Note: For more details, please refer to our Terms and Conditions of Sale